We understand that we’re a critical part of our customers’ lives and we’re ready to do our part in ensuring that our communities are successful. We’re more than a natural gas provider; we’re a community partner. Our 162,800 customers live in 133 communities throughout Iowa. We’re an investor-owned utility and part of the Black Hills Corporation family. For more than 90 years, we’ve been providing safe, reliable natural gas service to our customers and we’ll do that for the next 90 years and beyond. We plan years in advance to make sure we’re ready to provide the energy you need when you need it.
It’s important to Click or “Call Before You Dig” at least two full business days in advance to have utility lines marked. You can call 811 toll-free, schedule online at: iowaonecall.com or download the Iowa 811 App. It’s free, it’s safe and it’s the law. After you call, utility specialists will respond within two days to mark the approximate location of buried utility lines at your site with color-coded paint or flags – at no charge to you. Yellow, for example, marks gas lines and red marks electric lines. Failure to comply with “Call Before You Dig” laws can result in civil penalties or the cost of expensive repairs to utilities and private property. More importantly, remember that hitting an underground utility line can cause widespread service outages, injury or death. If a natural gas line is damaged accidentally or you smell the distinctive rotten-egg odor associated with natural gas, leave the area and then call 911 or the Black Hills Energy 24-hour emergency phone line at 800-890-5554.